Meaning of terms
In the present regulations, unless a different meaning is derived from the text, all terms and terminologies shall be interpreted and shall have the meaning arising out and/or given by the Betting Law of 2012.
«General Regulations» – The present regulations which are issued by the «Company» which govern the betting between the «Company» and it’s customers.
«Company» – Is Betathlon Ltd.
«Law» – Is the betting law 106(I)/2012 and/or any other law that may be enacted from time to time which regulates the bets concerning Class A and/or B and the regulations issued under the above law.
«Customer» – The person who participates in the «Bets» offered by the «Company» and for whom at least one «Bet-Slip» has been issued.
«Odds» – It refers to the price offered by the «Company» for a specific event.
This specific price, when multiplied by the value of the unit of betting, results in the winning amount of the «Bet».
«Coupon» – The description of events for betting offered by the «Company», which are published in printed or electronic form to inform the public.
«Bet» – The written agreement between the «Company» and the «Customer», which includes the betting selections, the dates the events will be conducted, the «Odds» of those selections, the amount of the bet placed and other information. This agreement is subject to the regulations of the «Company».
«Bet Acceptance System» – The automated system, approved by the National Betting Authority, with which the «Company» has the license to accept bets through a personal computer found in the premises, licensed by the National Betting Authority.
«Bet-Slip» – The Slip printed from a terminal machine of the «Company», which describes the «Bet» and is received by the «Customer» as a receipt. The «Bet-Slip» includes data regarding the agency of the «Company» where it has been placed, a unique recognition code, the events chosen by the «Customer», the dates they will be conducted, their «Odds», the description of the «Bet» types, a bar code and other details stipulated by the guidelines of the National Betting Authority, which also approves the «Bet-Slip». The «Bet-Slip» is the only contract between the «Company» and the «Customer» which proves its existence and ownership by the «Customer».
«Regulation» – The present text, which describes the general terms which regulate the conduction of a «Bet» between the «Company» and its «Customers», as well as additional terms listed on the «Bet-Slips», «Coupons» and announcements posted in «Betting» agencies licensed by the «Company», or posted through press or other electronic means that officially represent the «Company» such as teletext or websites. The regulations take effect after being approved by the National Betting Authority.
«Representative» – A natural or legal person, authorized and licensed by the National Betting Authority, who provides services for the conduction of bets on behalf of the Class A recipients within licensed premises, following the conclusion of an agreement between the two parties – a Class A recipient and an authorized representative.
«Date of which profit will be calculated» – The time on which a «Bet» will be determined and recorded as winning.
«Live Betting» – A «Bet» in events during their conduction/progress.
G E N E R A L L Y
The following Regulations are valid as from 20-05-2019 after the approval of the National Betting Authority and regulate all the Bets that are accepted by the Company, regardless of whether the Customer has been informed about them. However, in the case of a disagreement, the Company will try to resolve the Customers’ complaints directly with the Customers themselves. The Company’s Customers must read, agree to and follow the below Regulations before placing their Bet. The possession of a Bet-Slip issued by the Company implies what is stated on the receipt itself; that the Customers acknowledge and accept the Regulations listed, which they can consult at the Betting Agency (Representative) or any other official places of the Company.
The legal activities of the Betting Agencies (Representatives) can be carried out only during the defined by the Companies working hours. The Company reserves it’s right to cancel any Bets conducted beyond the working hours of its headquarters, even if the Bet has been accepted by the computer and the relevant receipt has been printed. The Company’s working hours are announced in its official places and note that those should comply with the working hours of general shops according to the Shop Operation Regulation and the Terms of Employment of its employees’ law of 2006 (155(I)/2006) as amended.
It’s strictly prohibited to accept Bets from people below the age of 18.
No Bet is accepted and/or is valid until the Customer has in hand a valid receipt, Bet-Slip, which is subject to the Company’s Regulations. The Company reserves the right to refuse the acceptance of the whole or part of any Bet, at the time of which it is offered.
Bets that are placed through the Company’s terminals are acceptable if only they have been submitted to the generally approved Betting procedure of the Company. No other Bet acceptance procedure is allowed if not approved by the Company. Only Bets recorded in the Betting Agency’s computer files, and thereby in the Company’s computer files, shall be accepted. The Customer is obliged to check that the Bet’s printout from the computer matches the requested Bet. If not, the Customer must request the cancellation of that Bet.
Ο Πελάτης μπορεί να αιτηθεί την ακύρωση του Στοιχήματός του μέσα σε 5 λεπτά από την αποδοχή και εκτύπωσή του. Παρ’ όλα αυτά, εάν μια επιλογή που περιλαμβάνεται στο Στοίχημα, έχει ξεκινήσει πριν να παρέλθει αυτή η χρονική στιγμή ή έχει επιλογές που οι Αποδόσεις τους έχουν διαφοροποιηθεί, τότε τα Στοιχήματα δεν μπορούν να ακυρωθούν, χωρίς την έγκριση της Εταιρείας.
Ακύρωση Στοιχημάτων δεν μπορεί να γίνει για στοιχήματα που αφορούν Ζωντανό Στοίχημα.
Ακυρώσεις Στοιχημάτων, που δεν περιλαμβάνουν άκυρους αγώνες ή επιλογές, ή Αποδόσεις οι οποίες έχουν μεταβληθεί, μπορούν να ζητηθούν μόνο στις ακόλουθες περιπτώσεις:
• Αν υπάρχει κάποιο λάθος στον υπολογιστή του Πρακτορείου Στοιχημάτων, Αντιπροσώπου και το Στοίχημα δεν καταγράφηκε.
• Αν ο υπολογιστής δεν τυπώνει απόδειξη.
Αν έχουν περάσει πάνω από 10 λεπτά από την ώρα που έγινε αποδεκτό το Στοίχημα, το αίτημα για ακύρωση πρέπει να ληφθεί από το προσωπικό της Εταιρείας, μέσω email ή φαξ, πριν την έναρξη του πρώτου γεγονότος που περιλαμβάνεται στο Στοίχημα. Η Εταιρεία έχει κάθε δικαίωμα να αρνηθεί την ακύρωση οποιουδήποτε στοιχήματος.
The Company reserves the right to cancel every Bet/selection which has been submitted-inserted in its system, transmitted by the Betting Agency (Representative), if it has been submitted either accidentally or by mistake of the Company’s Bet Acceptance System, after the start of the event the Bet/selection is referring to. The same applies to Live Bets in case a Bet/selection has been submitted in the Company’s system after its completion.
Predictions for events which are not conducted or postponed for any reason, are considered as VOID on the Bet-Slip regardless of whether the match is held the next day or any other nearest day.
For the purpose of calculation of winnings the above predictions are considered to give Odds of 1.00 (one).
The date and starting time of an event are the date and time that the event starts in reality, not the date and starting time that the Company advertises.
When a Bet is composed of different event selections, and one or more of the events to which it refers to are already being conducted or have finished at the time the Bet has been accepted by the Company, the selection (selections) are calculated for the purpose of winning calculations with Odds of 1.00 (one).
The remaining selections are valid and will be recognized as such if they meet the minimum requirements of the selections that will render the Bet valid.
Bet (PRE MATCH) €10 Total teams of 5 provided that the minimum accepted selections are 3
If the matches of JUVENTUS and MILAN had already started at the time the bet was accepted by the Company, the Bet will be considered as a 3 selections Bet, value of €10, having JUVENTUS and MILAN evaluated with odds of 1.00.
Bet (PRE-MATCH) €10 Total teams of 3 provided that the minimum accepted selections are 3.
If the JUVENTUS match had already started at the time that the Bet was accepted by the Company, the Bet will be considered as void, due to the fact that the other 2 teams do not complete according to the regulations a valid Bet.
Bet including a Cypriot team (PRE MATCH) €10 Total teams of 6 provided that the minimum accepted selections complies with R.A.A article 102/98 (see 1.8).
If the matches of JUVENTUS and MILAN had already started at the time the bet was accepted by the Company, the Bet will be considered as a 4 selections Bet, value of €10, having JUVENTUS and MILAN evaluated with odds of 1.00.
Bet including a Cypriot team (PRE MATCH) €10 Total teams of 4 provided that the minimum accepted selections complies with R.A.A article 102/98 (see 1.8).
If the match of JUVENTUS had already started at the time the bet was accepted by the Company, the Bet will be void since the remaining 3 teams do not form, according to the Regulations, a regular Bet.
Every Bet validated by the Company will be recorded in the general archive of the Company and for safety reasons, in a second archive, which will be named “safety archive”. The Odds which are valid at the time the Bet is registered are the Odds upon which the possible winnings will be calculated. When the winnings are calculated, only the content of the receipt which is registered in the Company’s archive is valid. In case the receipts that the Customer has include different data from those saved in the Company’s archives, the Company retains the right to consider only the data included in its safety archives valid. Note than in case the above mentioned happens, the Company needs to sufficiently justify the event. Any details that appear on the Customer’s receipts, and relate to the minute the match is conducted (if the Bet is conducted in Live Betting matches) when the Bet was placed, do not bind the Company.
Every selection on the Bets, to be considered as permitted for betting (either on their own or in combination with others), have to satisfy the minimum number of selections, as it is attributed to and recorded in the Company’s Betting System. If the minimum number of selections isn’t met, then the bet is not accepted. The Company has the right, whenever it seems right, to change the minimum number of selections with which a selection can be bet, either in its own or combined with other selections. According to the R.A.A article 102/98 in case of football betting, bets placed on match results that include Cypriot teams in Cyprus or abroad are only permitted when combined with the match results of at least another three teams from abroad.
The Company reserves the right to change any Odds whenever it thinks proper. The real Odds for any selection always remain the ones which are printed on the Bet-Slip, unless it’s a typographical error (look at reg. 1.14). For the above reasons, the Customers are advised to check their Bet-Slips carefully. Although the Company tries to inform its Customers for the Odds’ alterations, nevertheless it will not be considered as responsible for cases that have failed to do so for any reason.
If the Betting Agency/ Representative receives requests for Bets which exceed one or more of the established betting limits set by the Company, the activation of a request procedure of special authorization for the total or partial acceptance of such a Bet will be necessary, according to the Regulations and the procedures defined by the Company.
The defined betting limits set by the Company are:
– For bets on leagues included in category LOWER LEAGUES the limit is €200 (two hundred euro)
– For all other bets the limit is €500 (five hundred euro)
The combination of selections within the same or different event are not allowed for Betting, even if the Company accidentally accepts such a specific Bet, when the results of the one selection affects the results of the other selection (e.g. the combination MAN UTD to WIN and ΜΑΝ UTD CORRECT SCORE 2-1 isn’t allowed in the same match, nor is the combination L. HAMILTON to WIN at the qualifiers and the match of a FORMULA 1 meeting etc.). This regulation applies for every Betting type offered by the Company. Bets where one (1) special Odd is offered for any associated event are the only exception to this rule.
The Company retains the right to consider Bets ambiguous and thereby void, even if they have been accepted by the computer of the Betting Agency, Representative, even if the Customer has received the receipt for the Bet. Ambiguous Bets are considered the Bets which have equivocal interpretation and/or have vague interpretation. The cancelled Bet is returned only after the Customer requests it. The Company will not be responsible for the identification of the Customer to return the money he is entitled to.
The payout of the winnings will be arranged only upon presentation of the original receipt of the winning Bet-Slip which includes the authenticity code which authorizes the payout from the computer of the Betting Agency (Representative). The Company will not be responsible for the payout of winnings made in any other except the above stated way. Any other form of payout of winnings will not be accepted or recognized and/or considered valid by the Company. Indubitably, in case a shop license is interrupted/terminated, the Company is responsible for the payout of winnings.
Any Bet which has won can be redeemed within a maximum of one (1) month after the Profit Calculation Date. Any Bet not redeemed during the abovementioned month, will be considered by the Company as expired and worthless, with a few exceptions.
The winning Bet can be redeemed only at the same terminal machine where it was issued. In the event of loss, total or partial destruction or, generally, in any case that the localization and recover of a winning Bet, the claim for payment of profit and any other claim for compensation from the Company is forbidden. If the result of an event can’t be officially verified, the Company has the right to postpone any payout until the official verification. In case of winnings miscalculations, the Company has the right to make corrections before and after the payment of winnings.
Each Bet is subject to maximum winnings determined by the Company. The maximum winnings for each Bet offered by the Company are indicated in the special appendix A which has been attached to the Regulations.
The maximum winnings of an accepted Bet may be smaller than the amount that is calculated in the Bet Acceptance System of the Company (which is indicated in the receipt of the coupon) and the Customer is responsible to place bets accordingly, knowing the maximum limit they can gain. In such cases, the limits stated in the Regulations always apply.
Limits which can be indicated in any official place of the Company (Coupons, website) are valid only if not stated in the special appendix A which are attached to the Regulations.
If a Bet includes selection(s) which is/are mentioned in different Betting types, then, the minimum maximum payment limit of those specific Betting types is valid for the whole Bet.
A Bet with 1 football selection and 1 basketball selection is calculated with the maximum limit of the basketball selection (if the maximum payment limit for the basketball selection is smaller than that of the football selection).
All maximum payment limits stated in these regulations, apply to any Customer, or to a group of Customers who are betting together, and bet on the same of similar theme combination of selection/ selections, even if this occurs in a series of different Bets, in a series of Odds, within a few days, using different Betting Agencies, Representatives. If the Company has any indication or at its discretion, reasonably believes that a Bet, or a number of Bets, have been placed in this way, the final payment of these combined Bets will be limited to a single maximum payment, in the way as abovementioned stated .
In case of improper printing of the Odds, or errors on the receipts of Bets or of obvious errors in the data which has entered the Betting Acceptance System of the Company, the Company retains the right to cancel such Bets, or to accordingly, adjust such Bets to the correct Odds, even if the identification and calibration of the error takes place after the completion of the event.
Then, the canceled Bet will be returned provided that it’s requested by the Customer. The Company is not responsible for the validity of the information offered to its Customers regarding the conduction dates and starting times of the matches, points or any other information which may be considered by the Customers as important.
No mistakes made by the Customer, the Company staff or its agencies are recognized, and the control of all Bets for any winnings will be done according to and in compliance with the Regulations.
Any obvious typing mistake in the Odds recorded by the Company or any mistake in the Odds issued by the Company, which are included in the Coupons and other printed matters or documents issued by the Company, does not bind the Company. Any obvious typing mistake in the Odds issued by the Company or any mistake in the Odds of the Company, are:
- Any Odds that are at least 30% higher or lower than the average odds for that specific Bet or combination of Bets which are offered by the Betting companies in Cyprus (the ones that have a legal license to conduct Betting by the Republic of Cyprus).
- Any Odds which, compared to other similar Odds of our Company, are comparatively dissimilar. In soccer Bets for example, for some Odds to be considered similar they should, based in the relation of bets 3-Way and TOTALS X GOALS to be similar, e.g. in case we have the following options:
|3-Way||Totals 2.5||CORRECT SCORE|
|ΜΑΝ UTD – LIVERPOOL||2.60||3.00||2.40||1.80||1.80||7.00|
|MAN CITY– ARSENAL||2.55||3.00||2.45||1.75||1.85||7.50|
|TOTTENHAM – CHELSEA||2.50||3.00||2.50||1.85||1.75||15.00|
It is apparently clear that the Odds for the CORRECT SCORE of the TOTTENHAM – CHELSEA match are comparatively differing from the other two Odds. In this case the Company has the right to deny payment of the winnings with the specific Odds of the CORRECT SCORE of the TOTTENHAM – CHELSEA match, and pay, with logically similar Odds
- Any Odds which based on logic and mathematics are wrong, e.g. Odds which obviously give the Company a disadvantage towards its customers. The proof of the disadvantage is based on the equation M = (1/odds 1 + 1/odds 2 + 1/odds 3 +1/…) – 1. If M is smaller of 0 (negative sign) then the Company clearly has a disadvantage. The above does not apply in case that the Company advertises in official places that it is deliberately disadvantaged against its customers regarding the particular Odds.
In such cases the receipt of the bet issued by the Betting acceptance system of the Company does not bind the Company when contains wrong Odds.
The Odds of the games displayed in the teletext service or the live results service of the Company only serve informational purposes and do not bind the Company. Also, results of events which are displayed in the teletext service can only serve informational purposes and do not bind the Company.
Where there is suspicion or indication or evidence of doubt or anomaly in any event, the Company retains the right to cancel or postpone the payment of the selection which is doubted, until the completion of any investigation which can probably and possibly be carried out by the official or other responsible or appointed body or authority under which the relevant event falls.
The Company will claim criminal and contractual penalties against any Customer involved in fraud, dishonesty or criminal acts. The Company will withhold payment to any Customer whenever there is suspicion or indication for any of the abovementioned acts. The Customer will indemnify and shall be legally liable to pay the Company, on demand, all costs, charges or damages which will be incurred or will be borne or suffer by the Company (including any direct, indirect or successive damages, loss of profit and reputation) and which will be derived directly or indirectly from the fraud, dishonesty or criminal act of the Customer.
The Company retains the right to withhold payments or cancel Bets in an event, if there is evidence that the following have occurred:
- there are questions regarding the integrity of the event
- the Odd(s) or the Bet has/ have been exploited, forged
- there has been a fraud, “fixed” game
Evidence for the above may be based on the size, volume or structure of the Bets which have been Bet to the Company, through any or all our betting procedures.
Any decision taken by the competent body of the sport or the competed court in a matter (if applicable) will be convincing and definitive. If any Customer owes any money to the Company or to one of our Representatives for any reason, we have the right to take it into consideration before making any payments to that Customer. Where there is evidence regarding a series of Bets where each one includes the same selection or selections, and have been bet by the same person or a consortium of individuals, the Company retains the right to cancel the Bets or to withhold the payment of profits when the results of such a research are pending.
For any problem, state your complaints with the necessary details, and send them to the headquarters of the Company, within 15 days of the event’s completion, to which your complaint is referring to.
For any complaints or requests regarding Bets, the Customers must refer to the Representative of the Company where the relevant Bet has been registered.
The customer has the right to file a complaint to the National Betting Authority by following the procedure of complaints submission and examination according to the Authority’s Instruction 20/2017.
In case this specific complaint or request can’t be resolved by a mutual agreement, then it will be referred to arbitration in accordance with the arbitration law, Chapter 4, of the Republic of Cyprus.
In case of interruption prior to the end of the event, the match will be considered void and will be paid with Odds of 1.00 (one unit), except from selections who have been already judged (in total or partially). The selections are considered judged (in total or partially), when they are already lost or won based on the results at the time of the match’s interruption, and when there was no chance of their results’ alterations if the game was continued.
E.g., in football, if the hypothetical match LIVERPOOL-ARSENAL is interrupted at the 60’ minute and the result is 0-0, then all the Bets which haven’t been judged, like the selection of forecasting FULL TIME RESULT are void, except any other selection which has been already judged like the selection of HALF TIME BET, which has finished (result X).
In this case, whoever has placed a bet on the Half Time X result (draw) wins, and whoever has placed a bet on the Half Time 1 or 2 result lose, because if the match was continued, then the result of their Bet wouldn’t change. Whoever placed a bet on the forecasting of a Full Time Result, are returned the money they placed on the Bet, because if the match was continued, then the result might have changed.
A match which was interrupted does not apply as a completed match if for any reason its duration is completed on another day except the normal day of its conduction. The results which are given from other Bets (of other companies) or other companies for postponed matches after a draw, are invalid (Pools).
Matches which were planned to be conducted on a specific day and have been postponed are considered void if they have been bet on a Bet-Slip of our Company, before the finalization of their postponement by our Company. However, if these matches are bet after the alteration of their conduction date by the Company and the new date is indicated as their conduction date on the Bet-Slip, then the specific selections apply normally.
When a match takes place in the reverse Home than what is indicated on the Coupon issued by the Company, it is void unless it’s a match which takes place at a neutral stadium. If a team has a different opponent than that indicated on the Coupon, then the match is once again void. When a match takes place at a neutral stadium, for betting purposes, the team which is indicated on the left will be considered as the home team.
A neutral stadium for betting purposes is always the result of the home team’s punishment. In any other case, the stadium is not neutral, unless the competent federation under which the specific game is being held shall designate a neutral stadium for that match (final event of the organization etc.). The selection of a match taking place in a neutral stadium is void, unless the fact that the match will be held at a neutral stadium is indicated on the Coupon.
The Company is not obliged to indicate on their Coupons if a match is taking place at a different stadium than that of the home team, but is not considered neutral by the competent authorities. However, if the Company indicates on their Coupons the stadium of the home team, this does not mean that the Company is considering it neutral.
If a team chooses a specific stadium (apart from their home stadium) for several matches for different reasons, this is not considered neutral.
Regarding the Bets for matches with goals, each own goal is counted for the opponent team and not for the team who scored it.
Occasionally, there are games which are planned to last less than the usual normal duration and under these circumstances, the Bets will be settled in the total declared time of normal duration, e.g. some youth football games are scheduled to last 80 minutes and therefore shall be settled, as regards the score of the 80 minutes.
By submitting the Bet-Slip to make a Bet, the Customer irrevocably declares that they have read, understood and fully accepted the Regulations of the Company completely, as these are posted in our official places, and acknowledges that the acceptance of the Bet-Slip is made under the condition that it is checked and the ascertainment of his agreement with the Regulations and announcements of the Company, after notice and approval of the National Betting Authority.
All the Customers are obliged to check that their Bet-Slips have been clearly completed based on their predictions and instructions. For this reason, the Customer is responsible for the correctness of their receipt.
The Company does not recognize any mistakes made by the Customer, the staff of the headquarters or the Company’s Representatives, and the checking of all Bets on any winnings will be made in accordance with the Company’s Regulations.
After the insertion of all the Bets in the Bet acceptance system of our Company through the Representative are subject to their validity under the Company’s Regulations. In the event of non-compliance with these Regulations on a specific Bet-Slip, the Company has no legal responsibility towards the Customer.
The Company retains the right to make amendments to the Regulations and to issue new ones with a relevant announcement after the National Betting Authority is informed and approves it. Any previous Regulation of the Company is considered void, as a new Regulation has been issued by the Company which replaces the previous Regulation after the National Betting Authority is informed and approves it. The Company does not bear any responsibility if an Authorized Representative does not have the Regulations posted in their shop, in Greek, Turkish and English, in the licensed premises, or if any Regulation which has been issued after the approval of the National Betting Authority, and has been sent to the Authorized Representatives, was not brought to the attention of the customers. Regulations which are recorded on the Coupons issued by the Company automatically form part of the official Regulations of the Company, after the National Betting Authority is informed and approve it.
The Company does not bear any responsibility if, due to technical problems, it was impossible to validate a Bet.
The Regulation is referring to the following bets
First Goalscorer And First Goal Interval, Last Goalscorer And First Goal Interval, Anytime Goalscorer And First Goal Interval, First Goalscorer And Correct Score, Last Goalscorer And Correct Score, Anytime Goalscorer And Correct Score. In case the Company offers bets, which are part of a combination of two or more selections/ types of bets, their settlement is realized after all parts of the combined bet have taken part or have been conducted normally. In case a part of the selections/ types of bets of the combined bet haven’t taken part or haven’t been conducted, then regardless of the results of the remaining selections/ types of bets of the bet, the combined bet is void. Moreover, in case part of the selections/ types of bets of the combination has taken part but after the result was judged for part of the bet and/ or the whole bet, then regardless of the result of part of the selections/ types of bets of the bet, the combined bet is once again void.
E.g. in the case of combined bets
FIRST GOALSCORER AND CORRECT SCORE: RONALDO AND 3-2 CORRECT SCORE, if RONALDO doesn’t take part, then the combined bet is void, regardless of the result of the match.
FIRST GOALSCORER AND CORRECT SCORE: RONALDO AND 3-2 CORRECT SCORE, if RONALDO entered the match after the 1st goal was scored (that is, he participated after the FIRST GOALSCORER bet was judged) then the combined bet is void regardless of the result of the match.
FIRST GOALSCORER AND CORRECT SCORE: RONALDO AND FIRST GOAL INTERVALS 11-20, if RONALDO entered the match after the 1st goal was scored, which could have been scored even between the 11th and 20th minute (that is, he participated after the FIRST GOAL INTERVALS bet was judged) then the combined bet is void, regardless of the result of the match.
The process of «Early Bet Cash Out» (hereinafter called «Cash Out»), is the process whereby the Customer has the ability to settle, effect an early «Cash Out» on his Bet, (prior to and irrespective of the final result), where the Company offers the Customer part of the winnings which he would have received on his Bet, provided that his Bet was a winning Bet at the time of submission of request for «Cash Out».
PROCEDURE FOR APPLICATION OF «CASH OUT»
The Customer places his Bet to the licensed Betting shop of the licensed agent. The agent or the authorized agent’s staff validates the aforementioned Bet through the approved Betting system of the Company from which proof of the receipt of the Bet which has been issued and delivered to the Customer.
If the Customer wishes to «Cash Out» his Bet, he orally submits his request to the agent or his authorized staff for an early «Cash Out». The agent or his authorized staff checks out, through the Company’s approved Betting system, whether «Cash Out» for this request is available.
- If «Cash Out» is available, then the agent or his authorized staff informs the Customer the «Cash Out» amount offered by the Company for his Bet. If the Customer accepts the «Cash Out» amount, then the agent or his authorized staff registers the Customer’s intention to «Cash Out» his Bet into the Company’s approved Betting system.
- If during the process described above, the «Cash Out» amount of a Bet offered by the Company changes for any reason, or the possibility of «Cash Out» does not exist anymore, then the process for «Cash Out» cannot be completed and the agent or the authorized staff of the agent informs the client who can decide if he wishes to apply again for a «Cash Out» at a later stage.
- In the different case for which the offered «Cash Out» amount which has been offered in the first place by the Company to the client does not change, the agent or the authorized staff of the agent validates the «Cash Out», pays off the «Cash Out» amount to the Customer and hands out to him the «Cash Out» payment receipt issued by the Company’s approved Betting system.
- If there is no possibility for a «Cash Out» of the Customer’s Bet, the agent or the authorized staff of the agent informs the Customer.
The rules which govern «Cash Out» are the following:
- The «Cash Out» process is available on selective Betting events both before their commencement or during their progress. The Company expressly recommends its Clients not to place Bets based on the hypothesis that «Cash Out» would be available at a later stage in respect of the placed Bet. The «Cash Out» process can be is available on all types of Bets (single, multiple as well as combination Bets) except for Bets that include at least one type of Bet which is not offered for «Cash Out». The Company does not warrant that «Cash Out» will be available on every Betting selection even if it has been offered for the same event or the same type of Bet in the past. The Company reserves the right, without any obligation on its behalf to justify its decision, to accept or refuse a Customer request for «Cash Out».
- From the time of «Cash Out» request up until its acceptance, there is a reasonable time gap of few seconds, which intercedes, during which time the offered «Cash Out» amount due to the Player cannot be changed by the Company. After the lapse of the above reasonable time gap, the “Cash Out» amount offered by the Company can be changed and/or cancelled due to the change and/or alteration of the offered returns as per the following cases: change of Odds, goal scored, discontinuance or postponement or adjournment or cancellation of a Betting event etc. If the offered «Cash Out» amount for which a request has been made changes immediately after the Client’s request and before the completion of «Cash Out», then the «Cash Out» amount is blocked and may probably not be completed unless the Client accepts the alteration and/or change of the offered «Cash Out» amount.
- If the request for «Cash Out» is successful, then the Bet will be settled immediately whereas the actual final result of the relevant Betting market will not have any effect on the redeemed «Cash Out» amount. The offered «Cash Out» amount is, at any time, the total amount which will be returned to the Customer if the request for «Cash Out» is successful.
- The Company reserves the right to withdraw the «Cash Out» offer (even if it had been previously offered) at any time for any Betting events, both before and/or during their course.
- The Company shall not be liable if the «Cash Out» process is not available due to technical reasons. During the specific period, all Bets will stand as initially placed.
- If a game is interrupted, but prior to its interruption a «Cash Out» process was completed, then the «Cash Out» amount shall apply, not the probable cash refund for that Bet. In event that a «Cash Out» process was completed after the interruption, then the Company reserves the right to cancel that «Cash Out».
- If after a mistake made in an offer for «Cash Out» during live Betting (e.g. wrong game information, goal cancellation, change of decision through VAR) a «Cash Out» settlement is accepted, then the «Cash Out» settlement of the Bet will be cancelled and if it’s possible a new “Cash Out» offer will be made to the Customer, by the Company if the Customer requests it from the Company. In the case of absence of a new application for «Cash Out» on behalf of the Customer, then the specific Bet will be settled according to the corrected Odds of the Company. When after a typographical error or other apparent error (Regulation 1.14) a «Cash Out» settlement of a Bet will be accepted, then the «Cash Out» settlement of the Bet will be cancelled and if it’s possible, a new «Cash Out» offer will be made to the Customer, if the Customer asks for it from the Company. In case of absence of submission for a new application by the Customer then the abovementioned Bet will be settled according to the corrected Odds of the Company.
- The Company will not accept any application made by the Customer for reversal or cancellation of his own successful «Cash Out».
- If a “Cash Out» was completed, after the respective Bet has already been settled, the Company reserves the right to cancel the «Cash Out». Furthermore, the Company reserves the right to cancel and claim back any amount paid for «Cash Out» in the case that there are suspicions for abuse of the «Cash Out» process.
S P E C I A L R U L E S – C L A R I F I C A T I O N S
In the case that an event, where only one winner is taken into consideration and which is completed with more than one winner, (all the winners are tied with equal amounts/ points share the victory), the DEAD HEAT Regulation will be applied.
In the case of DEAD HEAT, the selection (which has been bet and has won along with the other selections) is considered won and lost by half, and is therefore settled with full Odds and half the stake amount.
If there is a Bet worth 10 euros with:
Messi first scorer in Spain with Odds of 10.00
If Messi wins but ties with another player, total of 2 tied players, then the gained amount is calculated as follows:
Stake amount/ 2 lines = 5 euros X Messi 10.00 – 50 euros
In the case that 3 contestants share the first place, the selection is considered won by a third and lost by two thirds and is settled with complete odds and a third of the stake amount.
If here is a Bet worth 12 euros with:
Messi first scores in Spain with Odds of 10.00
Then the gained amount is calculated as follows:
Stake amount / 3 lines = 4 euros X Messi 10.00 = 40 euros
In case there is a multiple Bet with DEAD HEAT Odds, the Bet is settled accordingly with the contestants who share the winner’s position.
If there is a triple bet worth 18 euros with the following selections:
Messi first scorer in Spain with Odds of 10.00
If Messi wins but ties with 2 other players, total of 3 tied players,
Rooney first scorer in England with Odds of 12.00 (ties with 1 other player, total of 2 tied players)
If Rooney wins but ties with 1 other player, total of 2 tied players,
Higuaín first scorer in Spain with Odds of 20.00 (ties with 2 other players, total of 3 tied players)
If Higuaín wins but ties with 2 other players, total of 3 tied players,
Then the gained amount is calculated as follows:
Stake amount / 18 lines = 1 euro X Messi 10.00 X Rooney 12.00 X Higuaín 20.00 = 2400 euros of winnings
The results of an event are those results formed after the end of that event (either normally or after an interruption). Subsequent decisions by a relevant sport body/ bodies, which change the result of an event, won’t be taken into consideration for betting purposes.
In the case of disagreements regarding the outcome or result of an event, where applicable, statistics which are offered by the supplier of our Live Betting service will be used for settlement purposes, unless there is undeniable evidence that the statistics of the supplier of the service are incorrect. Where no statistics are offered by the supplier of the service, televised evidence will be used, in order to support the settlement of the Bets. If for any reason, televised evidence isn’t available, independent evidence will be used and we will settle the Bet according to the official resources/websites of the equivalent organization.
Where applicable, the statistics provided to us by the supplier of the Live Betting service will be used for settlement purposes, unless there is undeniable evidence that the statistics of the supplier of the service are incorrect. Where no statistics are offered by the supplier of the service, televised evidence will be used, in order to support the settlement of the Bets. If for any reason, televised evidence isn’t available, independent evidence will be used and we will settle the Bet according to the official resources/websites of the equivalent organization.
Any doubt regarding the result, must be recorded and reported to the Company before 5 days have elapsed since the end of the event.
Under no circumstances will there be refunds or cancellation of Live Betting Bets.
Bets for specific events which the Company accepted after their judgement will be considered void and will be paid with Odds of 1.00 (one). If a Bet is placed with incorrect Odds due to the delayed coverage of the ‘live’ event, resulting in a team or selection to acquire a clear advantage, it will be cancelled with Odds of 1.00 (one) regardless of whether it wins or loses.
In the case of printing errors, mistakes on the receipts or obvious errors in the entering to the Bet acceptance system of the Company, the Company has the right to consider the Bets as void, or to calculate the correct Odds even if the error is discovered after the end of the match.
In the case that during a Live Betting a goal is scored or there is a card or a penalty is performed, and the market continuous to remain open for bets and a bet is accepted, we have the right to cancel it.
In the case that during Live Betting the market opens with an omission of scored goal or red card, and the Bet is accepted, we have the right to cancel it, even if the error is discovered after the end of the match.
In the case of typographical and/ or other obvious mistakes during Live Betting, regulation 1.14 is applied.
In the case of matches who are interrupted during Live Betting, regulation 1.17 is applied.
Betting constitutes fun for adults and it is not a way or somebody to make money. Don’t provoke your luck. Bet only what you can afford to lose. If you believe that you have a gambling addiction problem, consult the mental health services of the Ministry of Health by calling 1454 and the Counseling Center “Perseas” («Περσέας») at 1456 if you are an adult up to 22 years of age. Otherwise, talk to the Company or its intermediaries, and think about withdrawing from the bet.
The Company must send the Regulations to its licensed Authorized Representatives translated to Greek, Turkish and English, which will be translated by the Press and Information Office and/ or by professional translators after the approval of the National Betting Authority, so that they can be posted to the licensed premises, as provided by the article 41 (1) (c) of the 2012 Betting Law 106 (I) / 2012, as amended or replaced. Legally binding for the Company will only be the interpretation of the above regulations, as they are expressed in the Greek language, in which they have been originally written.
The Company and its intermediaries are using procedures against money–laundering and terrorism combating and suspicious transactions will be reported to the competent authorities.